FAQ's


General Business

  1. What types of products are sold by Lobo Worldwide?
    • We sell general merchandise such as grocery, makeup, supplements etc.
  2. How can I avail the discounts or promotions?
    • Be sure to sign up with us and look out for our discount coupons as well as promotional codes on various social media platforms. Some include FaceBook, Instagram, Twitter, TikTok and LinkedIn.
  3. Will I get any notifications when I make purchases?
    • Once you have placed your order, you should receive a confirmation email.
  4. What are the different payments methods?
    • Please refer to the bottom of our page for payments methods. [include hyperlink]
  5. Where are the product originated or sourced from?
    1. This information is available under product specifications as well as on the product itself by the manufacturer.
  6. How do I provide feedback on my experience?
    1. Check Back With Danu Per each product you should see an icon to post your feedback.
  7. Are there any fees that I need to pay when I sign up?
    1. There is no fees when you sign up with us. You only pay for the product you purchase from our websites.

Accessibility

  1. Where can I see the product specifications?
    • You will be able to see the product specifications beside each product that is displayed on our website.
  2. How can I get refunds?
    • Please refer to our refund policy to see if your product qualifies for a refund and the process to get a refund.
  3. Where can I get contact information
    • You can contact us via email - hello.loboworldwide@gmail.com or you can reach out to us on any of our social media platforms @loboworldwideinc
  4. What is the process when the order is placed on our website?
    • After you place an order you should receive an email notification and we will process your order at our end. The products will be delivered to you within the timeframe mentioned in the shipping policy.
  5. How many branches does Lobo Worldwide currently have in Canada and Worldwide?
    • At present, Lobo Worldwide has only one office in Ontario, Canada
  6. Which countries does Lobo Worldwide provide goods to?
    • At present, Lobo Worldwide provides goods only to Canada, US and Mexico.
    • *There are plans to extend to other countries too, however this information will be provided when goods are available for those countries.
  1. What are some of the career opportunities available at Lobo Worldwide?
    • At present, Lobo Worldwide is run by three women. We will make this information available when we plan to hire more employees.
  2. Who can I contact if I have an accessibility question?

Customs and Delivery

  1. Who pays for the customs and delivery?
    • If you are located in any country, aside from Canada and USA, you do not have to pay for customs or delivery.
  2. Will I have to provide any KYC details to clear my goods?
    • Please beware of fraudulent activities and do not disclose any sensitive information to anyone unless you either get an email from us or you contact the courier company directly to confirm
  3. Should my home address and delivery address be the same?
    • The home and delivery address could be different depending on where you want to deliver that is home address or another address, however the delivery address cannot be a PO box.
  4. Which currency should I pay for my shopping goods?
    • When you log into the website, it will prompt you to choose your local country and the payment will be accepted which is applicable for that country. Please refer to ____Page for the applicable currency.
    • If you are currently seeing a different currency you can scroll to the bottom of the website and change the currency. [either insert video or hyperlink]
  5. Do I have to visit customs House Agent?
    • No, you do not have to visit a customs House, it will be taken care of by the Lobo Worldwide. However, you may be requested to provide applicable documents as requested by the local custom house agent.
  6. How will I receive the goods?
    • The goods will be delivered by your doorstep.

Payment & Order

  1. Can I re-order my most recent order?
    • This can be done via Reorder Master -Repeat Orders.
  2. What are the different types of notification I will receive?
    • Email and SMS notification. Please check with your provider if you plan allows you to text international.
  3. When is my card charged?
    • Your card will be charged once your order is placed.
  4. What if there is an issue or incorrect payment or want a refund?
  5. How do I get a receipt for my order?
    • Once you place your order you should receive an email confirmation with your receipt attached in the email. CONFIRM with DANU
  6. Is there a fee for cancelling my order?
    • You cannot cancel you order if it has already been processed and shipped. However, there is no fee for cancelling your order which is in-process.
  7. Is there a minimum or maximum order value when we place an order?
    • There is no restriction on the number of orders but shipping will be applicable accordingly.
  8. Is there a cut-off time for ordering?
    • All order placed before 4 pm EST will be processed the following day.
  9. Do I need to save the credit card information on my profile?
    • You can browse and add items to your cart without adding a credit card. When you are ready to place an order, you will be asked for a credit card to secure payment. Your credit card is then automatically saved to your profile and can be used for future purchases. After you have processed your order, you have the option to delete the credit card without affecting completed orders by navigating to Payment within your profile.
  10. Why have the prices of the product in my basket changed from last time I added it to my cart?
    • The prices of your basket items are subject to deal expiration date (if any). That’s why it’s best to place the order as soon as you add them in your shopping cart.
  11. Can I buy or use a gift card online?
    • Sorry, at present we are not offering any gift cards.
  12. Can I provide a tip when my order is delivered?
    • We appreciate your gesture; however, we do not accept any tips. Feel free to provide us with your positive thoughts either via your feedback or review.

Referral Code/Rewards

  1. How do I get the referral code? – keep blank for now
  2. How will I get the referral code? – should include min amt
  3. Minimum amount of money that needs to be spent, in order to get a referral code?
  4. Maximum amount I can get from the referral account?
  5. How will you come to know that I have referred ‘x’ amount of people? –
  6. How many codes can I use together?

    Lobo Worldwide App

    1. Why should I turn on location services?
      • This will allow you to view the product prices as per your current country’s location.
    2. What information is accessible on my app
      • You should view your personal information (name, email ID, change password), previous orders and payment information.
    3. Can I receive SMS/Test message notification instead of email?
      • At present, you will receive only email.
    4. Is the product information available on the mobile app?
      • Yes, you should be able to see all product information in the mobile app.
    5. How do I add, remove or edit payment card information?
      • Please follow the instructions on the app.