FAQ

Please refer to our homepage, which has the most up to date information regarding shipping to PO boxes. Provided that Canada Post is not on strike, we do ship to PO boxes but please contact us for an accurate quote. 

You will receive a tracking number along with the name of the courier company once the order is shipped from Canada. Then, you should be able to track your package at all stages until its delivered to you.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello.loboworldwide@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Lobo Worldwide Inc., we may be able to cancel your order before it’s processed.

Unless specified otherwise, most products are imported from the U.S. and require 4-7 business days processing time from the time of order.

Once the product has been received by our warehouse, your order will be delivered within 5-7 business days Canada-wide.

For remote locations, please allow an additional 5-7 business days.

Note: We do ship to PO Boxes, however, please contact us for an accurate quote before checking out. If you do not contact us, your order will not be processed and 3% processing fee will apply.

Shipping/delivery fees depend on the item you’ve ordered and the delivery address. You can check the shipping fee by entering your delivery address at the checkout stage (prior to payment). 

Please refer to our Shipping Policy at the bottom of this page for more details.

No, there is no minimum or maximum order value. You’re free to place an order of any size based on your needs.

We accept the following credit cards:

American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shop Pay, and Visa.

The payment is processed at the time of placing the order.  

You can browse and add items to your cart without adding a credit card. When you are ready to place an order, you will be asked for a credit card to secure payment. Your credit card is then automatically saved to your profile and can be used for future purchases. After you have processed your order, you have the option to delete the credit card without affecting completed orders by navigating to Payment within your profile.

Prices may change over time due to updates in supplier costs or the expiration of promotions and sales. As a result, the price of an item in your cart may differ from when it was previously added. Once an order is placed, any price changes will not affect your existing order.

Please contact us through our email at Lobo Worldwide Inc. We will do our best in resolving any issues pertaining to your order request.

We don't offer any gift cards online. However, if you have a gift card that is accepted under one of the payment methods that is listed above, you are welcome to use it for processing your payment.

Please note that slight colour variations may occur due to differences in screen settings and lighting. We strive to display our products as accurately as possible.

If your order arrives damaged or faulty, please take clear photos of the item and contact our customer service team with the details. We’ll respond within 48 business hours to assist you.

For returns, items must be in the same condition as received, in their original packaging, with all labels attached.

Please refer to the Refund Policy at the bottom of this page for more information.

This depends on the carrier or shipping method that you choose when returning your item.

Once we receive your return, we’ll notify you by email.

We aim to process refunds within three days after receiving the item at our warehouse, but it can take a few days for your bank or credit card provider to process the refund into your account, or onto your card.

Please refer to our Refund Policy at the bottom of this page to see if your product qualifies for a refund and the process to receive a refund. 

Domestic Orders

We aim to process refunds within three business days upon receipt of the returned item. Please note, however, that your bank may take a few days to process the payment back into your account. Please allow up to 10 business days after we have confirmed that we have received the returned item before getting in touch with us about your refund. We’ll contact you by email to let you know when your refund has been processed.

International Orders

We aim to process refunds within three business days upon receipt of the returned item. Please note, however, that your bank may take a few days to process the payment back into your account. Please allow up to 20 business days after we have confirmed that we have received the returned item before getting in touch with us about your refund. We’ll contact you by email to let you know when your refund has been processed

You can email us at hello.loboworldwide@gmail.com. or you can call us 437-886-6519. 

For customers who wish to provide feedback or ask questions related to accessibility, they can contact us at Lobo Worldwide Inc.

Currently, we sell products only in Canada and the United States.

At present, we have only one office which is located in North York, Ontario.