We sell general merchandise such as grocery, makeup, clothing, health products etc.
What types of products are sold by Lobo Worldwide Inc.?
Where are the products originated or sourced from?
This information is available under product specifications as well as on the product itself by the manufacturer.
Most of the products are sourced either from North America or the EU.
Where can I see product specifications?
You will be able to see the product specifications beside each product that is displayed on our website.
Are there any fees that I need to pay when I sign up?
There are no fees when you sign up with us.
You only pay for the product you purchase plus taxes, import duties (if applicable) and shipping cost.
How can I avail discounts or promotions?
Be sure to sign up with us in order to receive promotional emails.
Also keep an eye out for our discount coupons as well as promotional codes on various social media platforms such as FaceBook, Instagram, Twitter, TikTok and LinkedIn.
How do I provide feedback on my experience?
You should see an icon to post your feedback for each product that you purchase.
Alternatively, you can also send us an email at Lobo Worldwide Inc.
Will I get any notifications when I make purchases?
Once you have placed your order, you should receive a confirmation email.
What is the process after an order is placed?
After you have placed your order, you should receive an email confirming your order along with the order details. The products will be delivered to you within the timeframe mentioned in our shipping policy.
What are some of the career opportunities available at Lobo Worldwide Inc.?
We are not hiring at the moment. However, as opportunities become available, we will post them on our website.
Ordering and Delivery
Does my home address and delivery address be the same?
You should always register your account under the home address and you could opt for a different delivery address.
Customers who import regularly are familiar with the import rules and regulations of the resident country for personal consumption.
If you are a first time buyer of foreign good, then here are some points to take into consideration
1. You will have to provide KYC documents as advised by our courier company - DHL.
2. The address that you have mentioned under delivery address at the time of checkout should match address listed on your KYC document presented to Customs.
You can order good for another person at a different address but ensure that delivery address matches the address on the KYC documents presented to customs by that person.
DHL India will be able to address any questions regarding KYC documents, if required.
I have a P.O. address. Will you be able to deliver to my P.O. address
At present, we do not deliver to P.O. addresses.
Is it possible to track my order?
You will receive a tracking number along with the name of the courier company once the order is shipped from Canada. Then, you should be able to track your package at all stages until its delivered to you.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Lobo Worldwide Inc., we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Kindly refer to our shipping policy at the bottom of this page for the shipping timelines
How much is the shipping/delivery fees?
Shipping/delivery fees depend on the item you’ve ordered and the country where it’s being delivered.
Please refer to our Shipping Policy at the end of this page for more details.
Why has my order been cancelled?
We reserve our right to cancel any order.
We typically will cancel orders if the product is out of stock, or if you’ve asked us to cancel.
Please accept our apologies if your order is canceled due to an issue at our end. Its possible that the store was out of stock in the item you purchased. As a result, we cancelled your order and issued you a refund.
We’ll always offer an alternative product or process your refund in full (if you do not want the alternate product), as quickly as possible.
Is there a minimum or maximum order value when we place an order?
There is no stipulations on minimum number of orders
In the case of Canada and USA, there are no restriction on the maximum number of orders per shipment.
For international orders, there is a maximum restriction of 5 units per product as we service international customers who order for personal consumption only.
What payment methods do you accept?
We accept the following credit cards:
American Express, Apple Pay, Dinner's Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, and Visa.
The payment is processed after you have placed the order.
For international customers please check that your bank debit or credit card allows processing of international transactions. You can do so by contacting your respective banks' customer service. They would be able to guide you further on enabling international transactions.
If you decide to use PayPal, you’ll be prompted to log in and process your payment. Then, you’ll be directed back to our our website once your transaction is completed.
Which currency should I pay for my shopping goods?
When you log into the website, it will prompt you to choose your local country and the payment will be accepted which is applicable for that country.
If you are currently seeing a different currency you can scroll to the bottom of the website and change the currency.
Note: the currency used for the transaction will be the currency for where the delivery address is located.
Do I need to save the credit card information on my profile?
You can browse and add items to your cart without adding a credit card. When you are ready to place an order, you will be asked for a credit card to secure payment. Your credit card is then automatically saved to your profile and can be used for future purchases. After you have processed your order, you have the option to delete the credit card without affecting completed orders by navigating to Payment within your profile.
When is my card charged?
Your card will be charged once your order is placed.
Why have the prices of the product in my basket changed from last time I added it to my cart?
The prices of your basket items are subject to sale/deal expiration date (if any). That’s why it’s best to place the order as soon as you add them in your shopping cart.
Is there a fee for cancelling my order?
You cannot cancel you order if it has already been processed and shipped. However, there is no fee for cancelling your order, if it’s in process. Please connect with us via our email Lobo Worldwide Inc. We will do our best in resolving any issues pertaining to your order request.
What if there is an issue with my order or there is an incorrect payment charged?
Please contact us through our email at Lobo Worldwide Inc. We will do our best in resolving any issues pertaining to your order request.
Can I buy or use a gift card online?
We don't offer any gift cards online. However, if you have a gift card that is accepted under one of the payment methods that is listed above, you could use it for processing your payment.
Can I give a tip when my order is delivered?
We appreciate your gesture; however, we do not accept any tips, as we work with third party logistics provider and they are not employees of Lobo Worldwide Inc. However, please feel free to provide us with your positive thoughts either via your feedback or review.
Custom Process and Import Duties
Do I have to visit customs house agent?
No, you don't have to visit a customs house agent because our logistic provider will take care of the import procedure on your behalf. However, you will be required to provide applicable documents as requested by them.
Please note that the delivery address should match with the KYC documents provided, otherwise your order will be held at customs and you will incur additional charges.
Who pays for shipping charges and import duties?
You will have to pay for shipping charges and import duties which will be displayed at the time of payment processing.
You should see shipping charges at the time of checkout
For international orders, respective governments require everyone to pay for import duties and taxes for all imported products , even if the product ordered is for personal consumption.
We will calculate and collect these duties in advance from you so that the courier company could pay them and clear the goods from customs. This will ensure a smooth transition from placing of the order to the delivery of the product. The import duties & taxes are calculated on an estimated basis, however if the import duties & taxes are more than that collected from you, we will absorb the difference and you will incur no additional cost.
Will I have to provide any KYC details to clear my goods?
Customers who have been frequently shopping internationally understand the importance of complying with custom rules and regulations.
Any customer in India who places an order on an international website is required to provide an authorization letter along with a copy of any of the documents as listed below as ID and address proof. Please note that the delivery address should match with the KYC documents provided, otherwise your order will be held at customs and you will incur additional charges.
1. Aadhar Card
3. Voter Id
* A separate document proof would be required
1. Bank account statement
2. Electricity bill
3. Employee id
Please beware of fraudulent activities and do not disclose any sensitive information to anyone unless you receive an email either from Lobo Worldwide Inc. or DHL India.
Will I be charged any additional fees for import duties?
In addition to import duties and taxes, there is custom brokerage fees plus surcharges which has been collected during the ordering process and is reflected under the heading Taxes during the checkout process.
We have arranged with logistics company to pay for all applicable duties and taxes. We will absorb the risk for any additional expenses and we will not ask our customers to bear any new expense.
My friends who order on international websites, don't pay any import duties, can I avail of the same offer?
Any customer in India who places an order on an international website is required by law to pay import duties and taxes even if the product is ordered for personal consumption.
There may be others who find an alternate way to avoid paying import duties. However, we will follow the process and rules of the land and collect these duties in advance so that we could remit them to the respective government.
Returns & Refunds
My order has arrived but it’s not as I expected. What can I do?
Please allow some colour variation to occur as the colour may look slightly different on your monitor. We cannot be held responsible if your monitor shows a different colour.
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via Lobo Worldwide Inc with the details. We’ll respond within 48 business hours.
The return should be in “same” condition that you have received, in its original packaging with all labels attached.
Can I return or exchange an item?
Please refer to the Refund Policy at the end of this page for more information.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item.
Once we receive your return, we’ll notify you by email.
We aim to process refunds within three days after receiving the item at our warehouse, but it can take a few days for your bank or credit card provider to process the refund into your account, or onto your card.
How long will it take to receive my refund?
Please refer to our Refund Policy at the bottom of this page to see if your product qualifies for a refund and the process to receive a refund.
We aim to process refunds within three business days upon receipt of the returned item. Please note, however, that your bank may take a few days to process the payment back into your account. Please allow up to 10 business days after we have confirmed that we have received the returned item before getting in touch with us about your refund. We’ll contact you by email to let you know when your refund has been processed.
We aim to process refunds within three business days upon receipt of the returned item. Please note, however, that your bank may take a few days to process the payment back into your account. Please allow up to 20 business days after we have confirmed that we have received the returned item before getting in touch with us about your refund. We’ll contact you by email to let you know when your refund has been processed
How do I contact Lobo Worldwide?
You can email us at: Lobo Worldwide Inc. or you can connect with us on any of our social media platforms @loboworldwideinc
Who can I contact if I have an accessibility question?
For customers who wish to provide feedback or ask questions related to accessibility, they can contact us at Lobo Worldwide Inc.
Which countries do you sell products?
Currently, we sell products only in Canada, US and India.
*There are plans to extend to other countries and the information will be posted on our website as we commence servicing new countries.
How many branches do you have?
At present, we have only one office which is located in Ontario, Canada.