Refund policy

Once your order has been placed and you wish to cancel it within 24 hours since your order has been placed, there is a restocking fee of 15%. Cancelled orders beyond 24 hours are subject to a 25% restocking fee. You may only cancel orders before they are shipped. 

For baked items, you may only cancel it till midnight the day your order has been placed. 

We have a 30-day return policy (except for those items mentioned under Exceptions/Non-returnable items), which means you have 30 days after receiving your item to request a return.

You can return a product only if you have received an incorrect item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Lobo Worldwide Inc. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will need to arrange and pay for suitable packaging when returning an item.

You can always contact us for any return question at Lobo Worldwide Inc.

Damages and issues
Please inspect your order upon receipt and contact us within 2 days of delivery with a picture, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as grocery items, food, health supplements), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, hygiene products, etc). We also do not accept returns for aerosol products, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.