Front-End Supervisor

Position: Front-End Supervisor (Full-time) (1 position)

Location: Lobo’s Eatery Inc, 2450 Victoria Park Ave, North York (In-person)

Schedule:

  • Day shift
  • Evening shift
  • Weekends as needed

Expected Start Date: December 2024

About Us: Lobo's Eatery Inc. is a family-owned, takeout-focused restaurant passionate about bringing quality food to our community. Our story began in 2019 with Lobo Sisters (https://lobosisters.wixsite.com/home), a baking venture that shared our love for homemade treats but was paused due to the pandemic. From there, we pivoted and launched Lobo Worldwide Inc. (https://www.loboworldwide.com), specializing in importing high-quality goods from the U.S. for customers across Canada. Now, we’re thrilled to return to our roots in the food industry with Lobo's Eatery and are looking for hardworking, eager-to-learn individuals to join us in creating an exceptional takeout experience.

Job Description: We are seeking a Front-End Supervisor to support our team. The ideal candidate will be responsible for the supervision and training of kitchen staff, in addition to the production, quality assurance, and profitability of all menu items.

Responsibilities:

  • Address customer complaints professionally, escalating to management for additional support when needed.
  • Oversee and coordinate customer movement at the front counter to maintain a smooth and welcoming experience.
  • Monitor high-traffic areas, such as ordering lines and pickup stations, to anticipate and mitigate delays or congestion.
  • Step in during high-volume periods or if a station falls behind, coordinating with management for additional support as needed.
  • Maintain a clean and safe work area adhering to food safety and health standards.
  • Train employees: plan, assign and direct work; appraise performance; rewards and discipline associates; address complaints and resolve problems.
  • Build schedules and manage workforce to meet operational requirements.
  • Regularly check in with staff to promote a positive work environment, address concerns, and relay any issues to management.
  • Accurately process transactions, adhering to all loss prevention procedures to ensure safe and secure handling of payments.

Qualifications:

  • Proven experience in customer service management or equivalent role
  • Experience with point-of-sale systems
  • Familiar with safe food handling procedures
  • Valid Food Handler Certificate or provincial equivalent is a plus
  • Excellent customer and client relationship skills
  • Excellent communication skills (written and verbal)
  • Secondary school diploma is preferred

What We Offer:

  • Staff Meal: Enjoy one complimentary combo meal during each shift.
  • Friendly & Supportive Environment: Join a team that values respect, collaboration, and growth for every team member.
  • Skill Development: Expand your expertise in business operations, customer service, and barista techniques.
  • Competitive Pay: Earn a starting wage of $20/hour, with opportunities for growth based on performance and commitment.
  • Convenient Location: Free staff parking, steps away from TTC and GO Bus stops, and close to the 401/404 exits for easy commuting.

How to Apply: Interested candidates should send their resume and a brief cover letter to hr@loboseatery.com with the subject line "Front-End Supervisor Application - [Your Name]."

Contact Information: Danielle Lobo, Director HR & Finance, hr@loboseatery.com

We look forward to hearing from you and potentially welcoming you to our team!